Frequently Asked Questions

Ordering is simple. Browse our store, add items to your cart, and proceed to checkout. You'll enter your delivery address and choose a payment method. Once payment is confirmed, you'll receive an order confirmation email immediately.

For international orders, we may contact you to verify your delivery address before dispatch — please respond promptly to avoid delays.

We accept:

• Debit & credit cards (Visa, Mastercard) via Paystack — for Nigerian orders
• Card payments via Stripe — for international orders
• Bank transfer / USSD — available at checkout
• Cash on Delivery (COD) — available for eligible Nigerian addresses

All card transactions are processed securely. We do not store your card details.

Payment failures are common with international cards on Nigerian-origin stores — this is not an issue with your card. Try again with a different card, or use the bank transfer option. You can also contact us via WhatsApp or email and we will send you an alternative payment link with a higher international acceptance rate.

Yes. Cash on Delivery is available for eligible orders within Nigeria. You pay the delivery agent when your order arrives. Please have the exact amount ready where possible. COD is not available for international orders.

You will receive an order confirmation email immediately after successful payment. It contains your order number and a summary of what you ordered. If you do not receive it within 30 minutes, check your spam folder, then contact us with your payment details.

Yes, if the order has not yet been dispatched. Contact us immediately via WhatsApp or email with your order number. If the order has already been dispatched, cancellation is not possible and you will need to follow the returns process after delivery. Return shipping in that case is at the customer's expense.

Yes. All payments are processed through Paystack and Stripe — two of the most trusted payment processors in Nigeria and internationally. Your card details are encrypted and never stored on our servers. Look for the padlock icon in your browser's address bar to confirm you are on a secure (HTTPS) connection.

Yes, we welcome bulk orders. Contact us directly via email or WhatsApp before placing a large order so we can confirm stock availability and discuss shipping arrangements.

After dispatch, delivery times are as follows:

• Lagos: 1 – 3 business days
• Other Nigerian states: 3 – 5 business days
• International (US, UK, Europe): 7 – 10 business days
• Other international destinations: 10 – 15 business days

Orders are processed within 1–2 business days before dispatch. Add this to the delivery estimate for your total wait time. Business days are Monday to Friday, excluding Nigerian public holidays.

Once dispatched, you will receive a notification with your tracking number and logistics provider. Track directly on the provider's website:

• GIG Logistics: giglogistics.com
• DHL / Africanies (international): dhl.com
• ZXD / eFTD: Send us your order number on WhatsApp for a real-time update.

For Nigerian deliveries, we use GIG Logistics, ZXD Logistics, and eFTD Logistics. The carrier assigned depends on your location and availability at the time of dispatch.

For international deliveries, we ship through Africanies Import & Export Solutions, operating on the DHL network.

First, check your tracking for the latest status. If there is no movement for 10 consecutive business days (domestic) or 20 business days (international), contact us and we will open an investigation with the carrier. If confirmed lost, we will issue a full refund or send a replacement — at no cost to you.

Yes, we deliver nationwide to all 36 states and the FCT. Delivery times and charges vary by location. Enter your address at checkout to see the applicable shipping fee and estimated delivery window for your area.

The carrier will attempt re-delivery or hold the parcel at a nearby depot. Check your tracking for collection instructions. If the parcel is returned to us after multiple failed delivery attempts, the original shipping charge is non-refundable. We can re-ship the item but a new delivery fee will apply.

Yes. We ship to the US, UK, Europe, and many other countries via Africanies (DHL network). International shipping charges are calculated at checkout based on destination and order weight.

Possibly. Import duties, VAT, and customs brokerage fees vary by country and are set by each country's customs authority. These charges are not included in the price you pay at checkout. As the recipient, you are solely responsible for paying any customs duties when your shipment arrives.

Your shipment may be held, returned, or confiscated and destroyed by customs. If confiscated or destroyed, no refund will be issued — not for the product cost or the shipping charge. If the shipment is returned to us intact, we will refund the product cost only; the original shipping charge is non-refundable.

If your shipment is returned to us intact and unopened, we will refund the product cost once the items are received and inspected. The original shipping charge is not refundable. The refund process begins once we physically receive the goods — international return transit can take several weeks.

No. We will not misrepresent the contents, value, or nature of any shipment on customs documentation. This is illegal and we will not accommodate these requests under any circumstances. All shipments are declared accurately at their actual commercial value.

Not currently. As of April 2026, shipments of skin lightening and whitening products to US addresses are temporarily suspended pending an FDA ingredient compliance review. If you order an affected product to a US address, it will not be dispatched and a full refund will be issued automatically.

• If goods are returned intact to us — we refund the product cost. Shipping is non-refundable.
• If goods are ordered destroyed by the FDA — no refund applies. The goods no longer exist and the outcome is a regulatory matter outside our control.

Email us at in**@**************ne.com with the subject: Return Request — Order #[your order number]. Include your name, order number, reason for return, and photographs if the item is damaged or incorrect. Do not send anything back without first receiving written Return Authorisation from us.

• Domestic (Nigeria): 7 calendar days from confirmed delivery
• International: 14 calendar days from confirmed delivery

Items must be unused, unopened, and in their original packaging.

Contact us within 24–48 hours of delivery with your order number, a description of the issue, and clear photographs of the item and its packaging. Where the error or damage is on our side, we cover all return costs and will send the correct item or issue a full refund — your choice.

No. For hygiene and safety reasons, opened or partially used personal care, beauty, and cosmetic products cannot be returned or refunded — unless there is a documented defect that existed at the time of delivery and was reported within the return window. Please review the product description carefully before ordering.

• Card (Paystack / Stripe): 5 – 10 business days
• Bank transfer / USSD: 3 – 7 business days
• Cash on Delivery (COD): Via bank transfer within 5 business days — please provide your account details
• Digital wallet: 3 – 7 business days

If your refund hasn't appeared after the maximum timeframe, contact your bank first before reaching out to us.

Contact us within 48 hours of delivery with your order number and a description of the missing items. We will verify against our dispatch records and either ship the missing items or refund the value of the missing portion.

Yes. All products sold on mainmarketonline.com are 100% authentic and sourced directly from verified suppliers. We do not sell counterfeit, expired, or imitation products. If you ever receive a product you believe is not genuine, contact us immediately with photographs.

No. All items are checked before dispatch. If you receive a product past its expiry date, contact us within 48 hours of delivery with a photograph of the expiry label and we will replace it or issue a full refund.

Use the “Notify Me” option on the product page if available, or contact us directly via WhatsApp or email with the product name. We will notify you as soon as it is back in stock.

Each product page includes a full description, key ingredients, and recommended usage. Read these carefully before purchasing. If you are unsure, send us a message via WhatsApp or email and our team will guide you.

Contact us immediately if the order has not been dispatched and we may be able to amend it. If already dispatched, you will need to wait for delivery and then follow our returns process. Return shipping costs for change-of-mind returns are the customer's responsibility, and the item must be unopened and in original condition.