What are the delivery charges for orders?

Delivery charges on orders vary depending on specific location or zones.

How long will delivery take?

Standard delivery within Anambra takes 24 – 48 hrs, while outside Anambra takes 48 – 96 hrs from effective time of order placement.

Express delivery requests made via calls to the customer service will cost more than the standard rate.

Delivery outside Nigeria is dependent on the services of our delivery partners.

Please allow about 10-14 days for Products shipped from Overseas.

What exactly happens after ordering?

Once your order is received, it will take approximately 6 hrs to be processed and you will be notified once it is ready for shipping or pickup (if selected).

If your payment choice is Direct Bank Transfer, our support team will contact you as soon as the payment reflects on our accounts – you do not need to worry.

On the other hand, if you make payment through PayStack and/or any other third party payment handler on our website, you will receive a successful transaction email.

In both cases, we shall send an electronic receipt on your email confirming your purchases and discounts.

Do I receive an invoice for my order?

Yes. You will receive an electronic invoice if you choose to make Bank Payment.

However, as soon as your payment is confirmed, you will receive electronic receipt instead.

How will I be notified of order payment?

We make use of third-party payment handler. During checkout, you will be redirected to a safe and secured payment gateway. On a successful completion of transaction, you will be issued a transaction receipt on your email.

What is wishlist?

Wishlist is a section of your account that saves products you admire and will like to purchase at a later time. It can be found as an icon on your header (for web or mobile views). It is also active from your account dashboard and on side menu in mobile views.

What should I do if I receive a damaged or wrong product?

On rare occasions where goods may get damaged on transit, you shall have within 24 hrs to return the goods.

If you have paid online, an exchange will be initiated and we shall take care of your return fee.

Can I change or cancel my order?

Yes, you can.

• If an online payment has been made, you can change your order within 6 hrs of order completion. However if you wish to cancel your order you shall give us 48 – 72 hrs to initiate a refund. Note that the money to be refunded will be less by some percentage as a result of charges by the payment handler and bank.
• If you chose to pay via Bank Transfer, and you want to initiate a change of order, simply cancel the first order [with status – on hold] from your dashboard and make a new one.
• You can always call our Customer Care to assist you on any issue.

Do you ship worldwide?

Yes.

Do you accept pay on delivery?

Yes

How long does it take for me to get my purchase?

5- 7 business days after shipment for orders outside of Lagos.

What if I after purchasing an item and find out it’s not the exact item?

We accept returns.

Do you accept local currency for an item outside Nigeria?

We accept USD(dollars) outside of Nigeria.

Where is your head office?

No 1A Millennium Square, Opp. Amazing Grace Plaza along Bright Street, Main Market Onitsha, Anambra State.